To Our Community,
We believe now more than ever, it is important to empower people to take greater agency for their health. As we continue to navigate the ramifications of COVID-19 together, we are closely following local, state and CDC guidelines and making changes to our operations to ensure that we are being methodical and thoughtful. The health and safety of our community and team members remains our utmost priority.
On this page we have outlined some of the precautions we are taking — guided by the expertise of our medical team and CDC best practices. As we learn more, we will update this page in real time. We invite you to check back often.
We hope to see you at THE WELL New York soon!
Wishing you wellness,
Rebecca, Sarrah & Kane
Hours of Operation
THE WELL New York
Monday – Friday | 8am – 9pm
Saturday – Sunday | 9am – 9pm
Kitchen & Table
Monday – Friday | 8am – 5pm
Saturday – Sunday | 9am - 5pm
We will be closed on February 22 for a private event.
Arrival & Health Checks
Check-in is hands-free and requires that all health forms and waivers be filled out in advance. These forms will be shared via email ahead of your appointment.
We have established a single point of entry that is monitored by a member of our Guide Team.
We are waiving our cancellation fee for COVID-related cases. If you need to cancel because you have symptoms, have been exposed or tested positive for COVID-19, please call 646.560.8080 to cancel your appointment free of charge.
Based on the latest updates in New York City, we are no longer requiring guests to show proof of vaccination prior to experiencing our offerings.
We ask that if you have experienced COVID-19 related symptoms, have tested positive or have been in contact with anyone who has experienced symptoms or tested positive within the last 14 days, that you not come to THE WELL New York.
Symptoms include:
+ Cough
+ Shortness of breath
+ Difficulty breathing
+ Fever
+ Chills
+ Sore throat or other cold symptoms
+ Muscle and joint aches
+ New loss of taste and smell
+ Diarrhea
+ Headache
+ Runny nose
+ Fatigue (mild or severe)
+ Sneezing
Cleaning Protocols
In addition to our already stringent CDC-approved cleaning practices and protocols, we are doing the following:
+ Nightly deep cleans in addition to thorough cleaning throughout the day
+ Wiping down all high-contact surface areas throughout THE WELL New York on an hourly basis
+ Hand sanitizer stations are set up throughout all areas of the space
+ All visitors must use sanitizing wipes to clean gym equipment after use
+ Dyson HEPA air filters are in use, automatically removing 99.97% of allergens and pollutants
+ As suggested by the CDC, air conditioning filters have been upgraded to MERV 13 filters
+ We are extending time between treatments to thoroughly sanitize and wipe down services
Team Member Policies
1. All team members are required to be fully vaccinated against COVID-19 unless exempt based on an approved accommodation for a medical condition or religious belief.
2. Masks are optional, but encouraged for team members.
3. All team members are required to sanitize hands frequently following WHO, CDC and OSHA guidelines.
4. All team members are required to complete and pass rigorous COVID-19 best practice training — in person and online.